Customer Service

 

I was on my way back to Kuching yesterday to attend my seminar. After a great Work Hard Play Hard event (I was planning just to come and eat, little that I know I would be playing as well), my friend sent me to the airport (Thanks Yeo!).

There I was sweating, arriving really early and with lot’s of stuff with me (including my free food take away). I went to the only counter available to check-in my bags as I’ve checked via web earlier. There is a counter for drop off baggage but no one was there so I have to queue like anyone else.

The guy at the counter firstly didn’t do greeting nor gave any eye contact when I passed him the printed check-in paper. That’s fine, so I proceed to explain to him that I’ve checked in and now just dropping off my bag. I was a bit startle when he asked me in a quite high tone for my IC. Then, when I checked my things in… I have a box that was not wrapped. With another flight carrier, I got helped before to wrap it with their FRAGILE wrapper. However this guy mentioned that they do not provide such of a service. And asked me to go find somewhere along the shop to seal it off before sending it back for checking in. 

Ok, at this point, I tried to find another way to do this. However, he still insist hat I have to get it seal. I would appreciate if he could at least tell it in a nicer way. By this time, I have no energy to argue with him so I just left with the box to find somewhere to seal it off. Great start to my weekend it seems…

After getting it wrap again (Bought a RM2 tape – at town would cost less than RM1! Price goes up from RM1.30 – RM2 with the oil price increase, ntah2 old stock!), I tried to check in to another counter. When I saw his counter is empty I said what the heck,might as well go to him and I won’t have to explain. When I’m infront of that counter, he stood up and just walked pass by me without even saying anything or something. Usually people say ‘Sorry miss, counter close please use the next one’. I was soo shocked with this suppose to be Malaysia Hospitality airlines counter today. I say what the heck is going on with this guy? Don’t bring your personal problem to the counter! You are bringing bad image! Like to me!

So finally I went another lady, who is busy talking on her phone. So I asked her when she was finished that if the counter is open. She said yes and I continue informing her what had happen. At least she wasn’t being rude or anything but she made a very ‘masam’ or grumpy face. 

After getting my things checked in, I get out from that area… I wonder if it is just the day where Malaysia Hospitality becomes Malaysia Hostility?